Returns & Exchanges

 

What is your returns & exchanges policy?

Items may only be exchanged or returned for store credit if it is unworn and unwashed. To return for store credit or exchange the item, the customer must ship the item to us at the address listed below. 

When processing an exchange, some items may have a low inventory count and may be unavailable for  exchange. If an exchange isn't possible, we will bring it to your attention via email.

We want you to have the best experience when shopping online with us, so if for whatever reason you're not happy with your purchase, please follow the easy steps below to place a return or exchange:

 

Returns & Exchanges (*International customers see instructions below)

  • Step #1 - Package and ship your return to the Longwood, FL address below, and include a copy of the packing slip if possible, as well as a note with any instructions for our shipping team regarding your exchange/return.
  • Step #2 -Email info@redhousemerchandising with tracking and any potential information regarding exchanges or store credit.
  • Step #3- We'll do the rest! Just relax and when your return is recieved your new item or store credit will be on the way!

 

* International Orders

Since this is an international order, we are unable to provide our international customers with a pre-paid return label (dang!). As a result, we ask that you cover the cost of the return shipping, BUT, we will refund the full shipping cost from your original order, along with the returned product.

 

Please send your return package to:

MINER LEAGUE

110 Bomar Ct STE 102 

Longwood, FL 32750 

USA

And that’s it! 

*and feel free to include a fun note for us to hang up at the office! :)

 

* The "Fine Print"

Returned items must be unworn / unwashed, undamaged, in a re-sellable condition and in any applicable original packaging (not having original poly bags is ok). All music items must be unopened and in original packaging. *Our one exception for music purchases is that all sales including digital content are final. If a physical album contains a digital download include, it is also unable to be returned. 

Once our warehouse receives your return, it can take up to 2 - 3 days for us to inspect, and process your purchase. After the return has been approved,store credit will be issued or the new item will be sent out. We will send a notification when that happens.

Refunds on original shipping costs are honored for all shipment types except Overnight, Next Day Air, FedEx 2-Day or UPS 2-Day shipping. Partial refunds of shipping cost will be honored for those methods.

 

What if I received incorrect or defective product with my order?

Doh! Obviously, if you received a wrong or defective item with your order, we will be sure to make it right. Please contact us at: info@redhousemerchandising.com